AI Experience Engineer (Conversational AI)
Upgrade
Worldwide · likely
Role details
- Employment type
- Freelance
- Work location
- remote
- Category
- AI & Automation
- Pay
- Not specified in the source
- Schedule
- Not specified in the source
- Source posted
About this role
Headquarters: Canada (Remote) About the Role: An AI Experience Engineer owns the full lifecycle of the journeys our customers have with Upgrade's AI agent on chat, voice and email: creation, optimization, edge case handling and containment growth. They build journeys in Sierra's no-code tooling, partner with Upgrade's product groups to bring their servicing flows to the agent, and are accountable for whether the agent resolves the customer's issue safely, accurately and without a human. We are...